We want you and your pet to love your Little Noses purchase.
Returns and exchanges: We accept returns and exchanges of unused, unworn items within 30 days of delivery. Items should come back in their original condition and packaging. To start a return, email hello@shoplittlenoses.com with your order number before sending anything back. Return shipping is paid by the customer. If you're in San Francisco and want to drop off a return or exchange, just reach out and we'll arrange it for free.
Refunds: Once we receive your return, we'll refund your original payment method within 5–7 business days (your bank may take a few extra days to post it). Original shipping costs aren't refundable.
Damaged, defective or wrong items: If something arrives damaged or defective, or you received the wrong item, email us within 7 days of delivery with a photo, and we'll send a replacement or a full refund.
Final sale: "Mystery" items, or any item bought at 50% off or more are final sale.
A note on pet toys: Please supervise your pet with any toy. No pet toy is indestructible, no matter what anyone claims, so we can't replace items damaged by normal wear and tear.
Your rights: This policy doesn't limit any rights you have under consumer protection law.
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